Premium Support

Welcome to Premium Support! Premium Support connects you to a team of engineers dedicated to responding promptly to your requests for help with development issues. You submit your questions via our Web portal and get responses within a guaranteed time period. You can choose to purchase Premium Support that delivers a response to your query within 8 hours, or Premium Support Lite, with a response time of up to 24 hours.

The support team can advise you on workflow, art assets, scripting and help you identify and work around bugs. For code reviews, project optimisation and stability problems Premium Support can help arrange consultancy services.

More information

To learn more about or purchase Premium Support, please go to the Online Store, or contact your sales representative. Once a purchase has been made you will receive login credentials to the support portal.