Publisher Support Additional Terms

Last updated June 5, 2020

These Publisher Support terms (“Publisher Support Terms”),  which supplement and incorporate the Unity Terms of Service, govern your use of any Support Points you purchase.  By purchasing a Support Point package, you represent and affirm that you have read, understand and agree to be legally bound by and comply with these Publisher Support Terms.  If you do not agree with these Publisher Support Terms, you are not authorized to use the Support Point package in any manner.

In addition to these Publisher Support Terms, your redemption of Support Points for various Success Plans is subject to the Success Plans Terms.  

1. Support Points.

Unity offers Publishers the ability to purchase packages of Support Points to allocate for the benefit of their Designated Studios as set forth herein. 

Support Points purchased during any Redemption Period are redeemable only during such Redemption Period and cannot be carried over to any subsequent Redemption Period; accordingly, any Support Points that remain unused by you beyond the then-current Redemption Period will be forfeited.  Subsequent Support Point packages, as well as any additional Support Points, may be ordered for subsequent Redemption Periods at Unity’s then-current pricing.

Additional Support Points purchased during the Redemption Period must be purchased at least four (4) months prior to the end of the Redemption Period and will terminate at the end of the Redemption Period.  If additional Support Points are purchased after the Redemption Period has commenced, the additional Support Point fee may be pro-rated on a per-month basis down to a minimum of four (4) months.  

Support Points are non-refundable. 

2. Developer Relations Manager.

If you purchase a Support Point package, Unity will assign you a Developer Relations Manager who will:

  • Collaborate with you to allocate your Support Points to Designated Studios.

  • Onboard such Designated Studios to their Success Plans.

  • Coordinate and facilitate Unity’s technical resources as needed to enable a holistic approach to solution deployment and management, effective and timely communication between you and Unity.

  • Conduct quarterly reviews of the Designated Studios’ use of Unity services. 

3. Your Obligations. 

Senior-Level Contact. You agree to designate one (1) senior-level contact with whom your Developer Relations Manager will collaborate to manage your Support Point package, including allocating Support Points, arranging Project Reviews, engaging in quarterly reviews, etc. Your Senior-Level Contact will be an authorized representative empowered to make necessary decisions for you or bring about such decisions without undue delay. 

Designated Studios. You are purchasing Support Points for the benefit of certain Designated Studios.  Accordingly, such Designated Studios will receive the benefit of any Success Services purchased on their behalf.  You acknowledge and agree that, as a condition of Unity performing any Success Services for the benefit of a Designated Studio, such Designated Studio shall be informed of and acknowledge the Success Plans Terms, including any applicable Success Plan Description, and you will be primarily liable for any breach of this Agreement caused by a Designated Studio.

4. Credit Redemption.

You will work with your Developer Relations Manager to allocate purchased Support Points to the following Unity Success Plans at the corresponding redemption values:  

Core Support / 1 Support Point

Integrated Success Services (ISS) / 3 Support Points

Project Review / included with an initial purchase of at least 5 Support Points or may be purchased for an additional fee

Support Points may be allocated to: (a) one (1) Designated Studio at a time; and (b) a particular Success Plan for a minimum of four (4) months during the Redemption Period.  Provided you give Unity at least thirty (30) days’ prior written notice, and provided there are at least four (4) months remaining in the Redemption Period, you may reallocate Support Points to a different Designated Studio and/or a different Success Plan.

5. Success Plans Terms.

The specific terms and conditions for the Unity Success Plans are found here.  

These Publisher Support Terms and the Success Plans Terms are to be taken as mutually explanatory of one another and, in the case of ambiguities or discrepancies within or between such parts, the same shall be explained and interpreted, if possible, in a manner which gives effect to each part and which avoids or minimizes conflicts among such parts.

6. Definitions.

Designated Studio” means a studio for whom you allocate Support Points to a Success Plan hereunder.  

Redemption Period” means the period of twelve (12) consecutive months corresponding with your initial purchase of Support Points.  

Success Plans” means the various customer success subscription plans, like Core Support or Integrated Success Services, for which you may redeem Support Points hereunder.  

Success Services” means all services provided by Unity personnel as described in the Success Plan Terms and any applicable Success Plan Description.

Support Points” means a type of electronic currency that may only be redeemed for Unity Success Plans in accordance with Section 4.

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