FAQ: New subscription

Please see our store for all product and purchasing information.

Please see our store for all payment plans and commitment periods.

Unity is royalty free. We don't charge on a per title basis or require a revenue share model.

Yes, you fully own the content you create with a Unity subscription, also if you stop subscribing to Unity.

Until further notice you'll get updates via larger quarterly releases, smaller dot releases occurring approximately every 3 weeks/once a month, and weekly patch releases.

Students enrolled in an accredited educational institution of legal age to consent to the collection and processing of their personal information (e.g., age 13 in the US, 16 in the EU) are eligible for the Unity Student plan. If you are an educator or academic institution interested in using Unity at school, sign up for the Unity Education Grant License or contact a regional  reseller for academic discounts.

The following payment methods are available:

• Credit Card
• Paypal
• Please contact your Unity representative if you wish to pay by invoice.

The date that you sign up for your subscription will be the same date each month for when your payment is due. For example, if you begin your subscription on the 15th of the month, you’ll be charged for subsequent months on the 15th.

If you have multiple subscriptions you will be charged for them on the same billing date.

No, you cannot combine different payment plans, for example, a 12 month subscription with monthly payments, and a 1 year prepaid plan.

VAT is applicable to all EU countries. If you move from the U.S. to a EU member state, once you update your billing information Unity will add VAT to your monthly payments. You must provide an EU VAT number to avoid the VAT charge on your subscription payments. If you have not provided a EU VAT number and wish to provide one now, you will need to add your EU VAT number to your billing details. We will not refund the VAT charges for the previous months that the VAT number was absent.

The release notes for Unity are here.

Here.

Yes, you are free to create content with Unity Personal and combine it with content created in Educational versions of Unity.

Yes, you are free to license content from a third party for use in the development of your game, irrespective of which version of Unity that content was originally created in.

Assets in our tutorial and example projects are well known and therefore we recommend you don’t use them in commercial games and content. They are meant to be used in non-commercial content for educational purposes only. The assets may not be resold.

Each STANDARD Unity license allows a single person to use Unity on two operating systems that they have exclusive use of. Each EDUCATIONAL Unity license allows a single person to use Unity on one operating system that they have exclusive use of.

Yes you can. You will need to install the two versions in different directories on your machine to avoid the installer overwriting.

For perpetual licenses and subscriptions purchased before June 28, 2016: You can return activations via your web store account. (this will only work with 4.5 editor activations and later).

1. Go here: https://store.unity3d.com/account/licenses
2. Add your serial number if it is not already added to the account.
3. Click “Activations” to the right of the serial number.
4. Click “Disable all Activations”.

Unfortunately you cannot return single activations this only resets them.

Unity 4 and 5 users, and all new subscribers can return their licenses/seats within the Editor:

1. Open Unity 4 or Unity 5.
2. Click "Help" (“File” on Mac).
3. Click "Manage License..."
4. Click "Return License".

This must be done prior to reformatting or a hardware change. You must also have an uninterrupted connection to the license server. This does not tend to be the case when behind a proxy or being without internet connection.

Serial numbers let the Unity Editor know what level of access to give each user. This is why it is required as part of the activation process. Personal Edition users do not need a serial number to activate - they have a different option to select during the activation process. If your serial number is not found in your purchasing email, please go see this support page and follow the steps.

Please see this support page and follow the steps to activate your subscription.

All console platforms are included in the bundled tiers. However, you will have to apply for developer status and credentials with the individual console manufacturers before gaining access to the tools.

For full details, go to the store.

The Made with Unity splash screen can be customized with your own (blurred) background image and your company logo in addition to the Unity logo. Plus and Pro subscribers always have the option to turn off the splash screen completely if they don’t want to use it.

Unity supports the following currencies: - USD - EUR - JPY - KRW - CNY - BRL

Our primary payment gateway is WorldPay, which covers most markets.

To access your new subscription, you need to assign yourself a seat to get a replacement serial and reactive the Editor. If you purchased the subscription on behalf of an organization, you need to assign each user a seat before they can activate their Editor.

Assigning seats is easy and fast, this support article tells you how to do it step by step.

This error is caused when the information contained in the license file no longer matches the machine it is living in. This can commonly be caused by reformating a machine and using the old license file.

Give the steps below a try, and let me know how you get on! The files may be hidden.

1. Uninstall Unity
2. Delete this file:
   • Windows: C:ProgramData/Unity
   • Mac: Library/Application Support/Unity
3. Restart
4. Download Unity again from our website, since your original install might be corrupt: https://unity3d.com/unity/download.
5. Reinstall and test

We always recommend that you backup any projects before upgrading them to a new version of Unity.

One seat of Unity can be installed on two computers.

Yes.

Licenses are now added to Organizations, rather than individual user accounts. This means that if a particular user is leaving the Organization, the license may be transferred to another user in the Organization by a Manager or Owner of the Organization. You can add extra Managers if needed, however only the Owner of the Organization will receive invoices for the license. It is therefore worth making the Owner a general account if you are working within a larger Company.

There is no cancellation policy, or reimbursement for a subscription. Once you subscribe you are obligated to pay for the full commitment period.

Yes. When your original subscription commitment term ends, your subscription will automatically renew with the same payment frequency terms as your original subscription – unless you take action to change your renewal settings.

• If you have a Prepaid plan, your subscription will automatically renew for another term at the Prepaid price.
• If you have a Paid Monthly plan, your subscription will automatically convert to a flexible month-to-month plan and will continue to renew each month at the monthly rate until you change or cancel it.

A few important things to note:

• At any time, you can change your automatic renewal settings – you can choose a different plan or choose not to renew at all. For example, you can change your Prepaid subscription to renew on a month-to-month basis. Please note that in this case, the new monthly rate will be the Paid Monthly rate, not the 1-year Prepaid rate divided by 12.
• You can add and remove seats on a flexible month-to-month plan without having to start a new commitment period.
• You can cancel your month-to-month subscription at any time, and the cancellation will take effect the following month. If you cancel your month-to-month plan, you cannot restart it: you will have to commit to another 12 months before the month-to-month option becomes available again.
• If you choose to let your subscription expire, your Unity Editor will change to the Personal edition.

No, you cannot downgrade to a lower tier during your commitment period. You can upgrade to a higher tier within your commitment period, however, you cannot reduce the number of seats if you upgrade.

If you upgrade during a commitment period, you will have to commit for a new period of at least 12 months. For example, if you choose to upgrade to Unity Pro 6 months into a 12 month subscription to Plus, you will have to start a new 12 month commitment period for Pro. The old commitment period for Plus will be removed.

You can upgrade your plan yourself from your Unity ID. Note that:

• All upgrades will take effect immediately
• It is not possible to reduce the number of seats when upgrading to a higher product tier
• You can choose a different payment plan, for example, pre-pay for 12 months instead of paying per month.

When you upgrade to a higher product tier, any prepaid amount for the remaining commitment period which will not be consumed will be deducted in the future payments for the new product tier.

Yes, you can always add seats on the same plan and conditions as the seats you added at the beginning of your subscription, so if your subscription is prepaid, then the seats you add will also be prepaid, and there will be no change in the per seat price. The payment for all seats added during the commitment period will be prorated upon being added and enter into the existing billing cycle for future payments, up until the end of the commitment period.

Only certain Enterprise customers have this option, please contact your Unity sales representative to see if you qualify.